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How to Delete Your CrushOn AI Account Permanently
Account deletion on CrushOn AI requires two separate actions: subscription cancellation and account deletion request. Many users complete one and not the other. This guide covers the full sequence in the correct order, the data rights available to EU and California users, and what to verify after the process is complete.
Why You Must Cancel First
Subscription billing and account deletion are separate systems. Deleting your account does not automatically terminate your billing relationship with the payment processor (Subscribestar, Apple App Store, or Google Play). If you skip subscription cancellation:
- Your account may be deleted
- But your card may still be charged on the next billing date
Always cancel subscription before requesting deletion. Save confirmation evidence.
Step 1: Cancel Your Subscription
- Log in to crushon.ai
- Click your profile icon → Settings
- Navigate to Subscription or Billing
- Click Cancel Plan or Manage Subscription
- Follow prompts to confirm cancellation
- Critically: Save the cancellation confirmation. Screenshot the confirmation page AND forward/save the confirmation email.
Your subscription remains active until the end of the current paid period. You can continue using the platform until then. Account deletion can happen before or after the period ends.
Step 2: Request Account Deletion
Via Account Settings
- Settings → Account (or Profile)
- Look for "Delete Account," "Deactivate Account," or "Close Account"
- Follow prompts — typically a confirmation step, sometimes an optional reason field
- Submit
Via Email Support
If no in-app option is visible:
To: CrushOn AI support (address in account settings help section)
Subject: Permanent Account Deletion Request - [your registered email]
Body: "I request permanent deletion of my account and all associated data. Registered email: [address]. Subscription has been cancelled."
Via GDPR or CCPA Data Deletion Request
For EU residents and California residents, a formal legal data deletion request carries more weight:
"I am exercising my right to erasure under the GDPR [or: my rights under the California Consumer Privacy Act]. Please permanently delete all personal data associated with my account at [email address] and confirm completion in writing within the required timeframe."
Legal requests require the company to respond within defined timeframes and typically produce more complete data removal.
Processing Time and What Changes
- Timeline: Approximately 48 hours from when the request is processed
- Access revoked: Login becomes impossible once deletion processes
- Published characters: Characters linked to your account may be removed from the community library
- Confirmation: You should receive an email confirming deletion completion
- Data retention: Some data may be retained: billing transaction records (legal/tax requirements), aggregated anonymized analytics not linked to your identity
Post-Deletion Verification
- Attempt to log in — should fail if deletion is complete
- Monitor payment method for 1-2 billing cycles for unexpected charges
- Uninstall the Android app if installed (Settings → Apps → CrushOn AI → Uninstall)
- Clear browser cookies and local storage for crushon.ai
If an unexpected charge appears after confirmed deletion, contact support with cancellation and deletion confirmations, then dispute with your card issuer if unresolved within 5-7 business days.
Frequently Asked Questions
If you want to stop using CrushOn AI temporarily, cancelling the subscription without deleting the account preserves your data, characters, and account history. You can resubscribe later. Account deletion is the appropriate choice only when you want permanent removal.
The account and associated personal data should be deleted per the deletion request. Billing records are typically retained for the period required by applicable tax law regardless of deletion. Aggregated anonymized data may be retained. A formal GDPR/CCPA request requires the company to provide a specific accounting of what was deleted and what was retained.
Follow up via the same support channel with your original request details. Include: the date of the original request, your registered email, and note that you have not received confirmation. If the deletion was submitted via email, re-send with the original email as context. Discord support often produces faster responses for follow-up inquiries.
Characters you published to the community library are linked to your account and should be removed during deletion processing. Private characters will also be deleted. If you want specific characters to persist in the community after your account is gone, you would need to transfer them to another account before requesting deletion — no native transfer feature exists in the current platform.